Refund policy

At Pets Xpress, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Our return and refund policy complies with Google Merchant Center requirements to ensure a safe and trustworthy shopping experience.

🔁 Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Items like perishable goods (e.g., food, treats), personalized products, and hygiene-related items are non-returnable unless they are defective or damaged.

To initiate a return, please contact us at:

📧 Email: info@petsxpress.site
📍 Address: 1111b S South Governors Ave, STE 34147, Delaware 19904, USA

🔙 Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping method and keeping your receipt.

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping charges (if any) are non-refundable, except in cases of defective or incorrect products.

⚠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will send a replacement or issue a full refund at no additional cost.

❓Need Help?

For any return or refund inquiries, feel free to contact our support team:

📧 Email: info@petsxpress.site
🌐 Website: https://petsxpress.site
📍 Address: 1111b S South Governors Ave, STE 34147, Delaware 19904, USA