Shipping policy

At Pets Xpress, we are committed to delivering your pet essentials quickly, reliably, and with care. This shipping policy outlines how we handle orders, delivery times, and shipping costs in compliance with Google Merchant Center guidelines.

📦 Shipping Locations

We currently ship to USA. If your location is not listed at checkout, please contact us at info@petsxpress.site for assistance.

🚚 Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order is placed and another with tracking details once it ships.

📬 Delivery Time

  • Standard Shipping: Estimated delivery in [3–7 business days].

  • Express Shipping (if applicable): Estimated delivery in [1–3 business days].

  • Delivery time may vary based on location and courier availability.

💰 Shipping Rates

  • Standard Shipping: [Free or specify rate – e.g., "PKR 250 flat rate"]

  • Express Shipping: [Specify rate if available]

  • All shipping charges will be calculated and displayed at checkout.

📦 Order Tracking

Once your order ships, a tracking number will be sent to your email. You can track the package via our site or the courier’s tracking page.

📍 Address Accuracy

Please double-check your shipping address before submitting your order. Pets Xpress is not liable for delays or losses due to incorrect address details provided at checkout.

🐾 Lost or Delayed Shipments

If your order is delayed or goes missing, please contact us at info@petsxpress.site with your order number. We’ll assist you in locating the shipment with the courier service.

❓Questions?

For any shipping-related questions, reach out to us at:

Email: info@petsxpress.site
Website: https://petsxpress.site